Case Study: Frank And Oak achieves a 0.10% fraud chargeback rate and 99%+ approval with Signifyd

Frank And Oak - Customer Case Study

Frank And Oak is a sustainable apparel brand on a mission to redesign fashion, selling online and through 21 boutiques and a subscription service. As the company grew, manual fraud review and limited historical data left its small team struggling with fraud, abuse and INR chargebacks; they couldn’t scale reviews without hurting customer experience or risking rising chargebacks.

Frank And Oak implemented Signifyd’s Commerce Protection Platform (Revenue Protection and Abuse Prevention), which automates order decisions, assumes liability for approved orders, and handles chargeback representment. The result: fraud chargeback rate fell to 0.10%, approval rates stayed above 99%, Signifyd contested 100+ illegitimate chargebacks monthly with a 53.3% win rate, and Frank And Oak recovered tens of thousands of dollars while freeing the team to focus on customer experience.

Frank And Oak

Hicham Ratnani

Coo & Co-founder