Case Study: FR Sport achieves higher customer satisfaction and 20% sales growth with Signifyd’s Guaranteed Fraud Protection

FR Sport - Customer Case Study

FR Sport, a Los Angeles–based online retailer of high-performance car parts founded by Donny Ton and Dung Nguyen, struggled with rising chargebacks and fraud that forced the company to cancel legitimate orders or refuse shipment to non-billing addresses. Heavy manual review, strict shipping rules and other fraud tools hurt customer experience, drove away business (about 20% of orders used different shipping and billing addresses) and limited growth.

After adopting Signifyd’s Guaranteed Fraud Protection — which uses real-time machine learning and third‑party data to approve and guarantee orders — FR Sport could safely ship to alternate addresses and speed fulfillment. Customer ratings rose from 8.9 to 9.2, sales increased roughly 20% (about $2M), repeat business and satisfaction improved, one employee was freed from manual fraud review, and the company reduced chargeback risk while returning to steadier growth.

FR Sport

Donny Ton

Operations Director