Case Study: Ebonyline eliminates chargebacks and grows international sales with Signifyd Guaranteed Fraud Protection

Expanding into new international markets without increased fraud losses

Ebonyline (Ione Inc.) is a fast-growing retailer of hair extensions, wigs and accessories that struggled to scale its manual fraud review process as orders—especially high-value international ones—grew. Staff spent hours investigating billing and shipping details and still faced rising chargebacks, lost revenue and the pain of turning down legitimate large orders for fear of fraud.

Deploying Signifyd’s Guaranteed Fraud Protection gave Ebonyline real-time machine learning plus a 100% financial guarantee against fraud, allowing them to stop manual reviews and ship thousands of orders the same day. The result: a 94% reduction in cases reviewed, a 4% increase in accepted orders, zero chargeback losses, freed staff to improve service and faster expansion into international markets.

Ebonyline

Jess Jamiyanjav

General Manager