Case Study: Cymbiotika achieves 98% approval rates and 93% fewer chargebacks with Signifyd

Cymbiotika reduces false positives and transforms the customer experience

Cymbiotika, a health and supplements company, was facing rapid growth challenges, including false positives, operational scalability, and unauthorized resellers. As subscription orders increased, the company needed a way to keep approving legitimate recurring purchases while protecting the customer experience. Cymbiotika turned to Signifyd and its Complete Chargeback Protection and Guaranteed Fraud Protection on Shopify.

Signifyd helped Cymbiotika reduce false positives and create a smoother purchasing experience for loyal customers. As a result, Cymbiotika’s approval rate rose to 98%, customer satisfaction improved, and revenue increased, while chargebacks dropped by 93% after partnering with Signifyd.

Cymbiotika