Case Study: Carver Tubs achieves 95% faster order reviews and zero chargebacks with Signifyd

Carver Tubs - Customer Case Study

Carver Tubs is a 40-year-old family business that designs and manufactures high-quality bathtubs in Grandview, MO and sells direct to consumers to keep costs low. Despite strong sales driven by online search, referrals and marketplaces, order review and fraud prevention were consuming significant time—especially because 25% of orders involved billing/shipping address mismatches—slowing fulfillment and tying up resources.

By adopting Signifyd’s Guaranteed Fraud Protection—real-time machine learning with a 100% financial guarantee—Carver Tubs dramatically reduced manual work and sped up shipping. The company cut cases reviewed by 90%, slashed review time per case by 95%, and maintained zero chargeback losses, freeing the team to focus on shipping quality and customer satisfaction.

Carver Tubs

Benjamin Heyse

Director of Ecommerce