Case Study: Cap That eliminates chargebacks and increases accepted orders with Signifyd's Guaranteed Fraud Protection

Cap That - Customer Case Study

Cap That is a Los Angeles–based ecommerce company that builds and runs 150 artist and celebrity merchandise sites. Rapid growth made it a target for organized fraud—most notably a Miami scam—and the team spent hours daily manually reviewing orders. Before Signifyd, Cap That faced a 3–5% monthly chargeback rate and $3,000–$5,000 in fraud losses each month.

Cap That adopted Signifyd’s Guaranteed Fraud Protection, using real‑time machine learning and external data to automate approvals and guarantee transactions. The result: a 95% reduction in cases reviewed, an 8% increase in accepted orders and zero chargebacks, freeing the team to focus on onboarding new artists and growing the business.

Cap That

Travis Garrett

Co-founder and Creative Director