Case Study: Build.com achieves 35% reduction in chargebacks and 46% faster manual reviews with Signifyd

Build.com - Customer Case Study

Build.com, one of the fastest-growing online home improvement retailers in the United States and a perennial Internet Retailer Top 100 member, sought to streamline a manual review process and reduce rising chargeback rates. The company partnered with Signifyd in 2014 to improve fraud detection and operational efficiency while continuing aggressive growth.

Signifyd’s on-platform console supplies detailed customer and transaction context in a single view, enabling faster, more informed decisions by fraud investigators. As a result, Build.com cut chargebacks by 35%, reduced manual review time by 46%, and increased successfully challenged chargebacks by 20%, improving both loss prevention and operational throughput.

Build.com