Case Study: FOREO achieves 90% reduction in manual review with Signifyd's Guaranteed Fraud Protection

Automating fraud review and order management to increase customer experience

FOREO is a Swedish beauty‑tech brand that grew rapidly from a two‑person startup to a global company, but that growth created a problem: customer care agents were spending time manually screening orders for fraud instead of delivering high‑quality customer service. The company needed a way to scale fraud protection without creating friction for shoppers or slowing fulfillment.

FOREO implemented Signifyd’s Guaranteed Fraud Protection to automate real‑time order review and management, freeing agents to focus on customer experience. The solution was deployed in under 24 hours, cut manual review time by 90%, reduced fulfillment time by 48 hours, increased sales, and now delivers more than 95% of orders on time with fraud rates down to a fraction of a percent.

FOREO

Selma Busovaca

Global Head of Customer Care