Case Study: Alligator Performance eliminates fraud chargebacks and speeds fulfillment with Signifyd Guaranteed Fraud Protection

Alligator Performance - Customer Case Study

Alligator Performance, a multimillion‑dollar diesel parts retailer based in Coeur d’Alene, was facing escalating online fraud that threatened margins and operations — more than $100,000 a year in losses, with about 20% of daily orders requiring time‑consuming manual review. Banks, payment processors and law enforcement offered little help, forcing the company to dedicate several staff to detective work and causing shipping delays.

Alligator integrated Signifyd’s Guaranteed Fraud Protection, which uses real‑time machine learning and data from 5,000+ merchants to evaluate and financially guarantee orders against fraud and chargebacks. The result: chargebacks were eliminated, many previously questionable orders (roughly 20% or more) were safely approved, manual review time fell from days to minutes, frontline staff returned to customer service, fulfillment sped up, and sales have increased about 20% year‑to‑date.

Alligator Performance

Jason Kuenkler

General Manager