Case Study: Tuckernuck eliminates chargeback losses and reduces order reviews 90% with Signifyd

A Path to Expansion Without Fraud

Tuckernuck is a Washington, D.C.–based online retailer of all-American women’s apparel that was losing thousands of dollars a month to fraudulent orders and chargebacks and spending hours manually reviewing suspicious purchases. Rapid growth and outsourced fulfillment made the problem unscalable — fraud frequently slipped through, disputes with their payment processor were costly and time-consuming, and the team lacked the capacity to safely expand internationally.

Tuckernuck implemented Signifyd’s Guaranteed Fraud Protection, which uses real‑time machine learning and third‑party data to evaluate, approve and guarantee orders. The solution cut cases reviewed by 90%, increased accepted orders by 6%, eliminated chargeback losses, freed up staff time for marketing, and gave the company the confidence to pursue international expansion.

Tuckernuck

Emily Hayes

Operations Manager