Case Study: Ferguson Home achieves 98.5% approval rates and $0 fraud losses with Signifyd

Ferguson Home - Customer Case Study

Ferguson Home, a furniture and home decor retailer, was facing account takeover risks, fraud management challenges, and low authorization efficiency that were slowing ecommerce growth. To reduce manual fraud review while protecting customer experience, Ferguson Home turned to Signifyd and its Guaranteed Fraud Protection on a custom platform integration.

Signifyd implemented automated fraud decisions with a financial guarantee and helped Ferguson Home move from post-auth to pre-auth screening to stop risky orders earlier. As a result, Ferguson Home reached a 98.5% approval rate, recorded $0 in fraud losses, and saved $12M in sales from improved authorization rates, allowing the team to focus on other abuse issues.

Ferguson Home

Jaime Ceccato

Risk Team Lead