Case Study: Rodan + Fields reduces chargebacks and boosts authorization rates with Signifyd

Rodan + Fields - Customer Case Study

Rodan + Fields, a skincare and haircare company, was struggling with persistent fraud, frequent false positives, and low authorization rates after using an outdated fraud tool with static rules and manual review. The company needed a more adaptable approach that could support its shift from a multi-level marketing model to an omnichannel model, and it turned to Signifyd.

Signifyd worked with Rodan + Fields and Worldpay to align the right data points with order decisions across its unique technology stack. The result was an immediate reduction in fraud, a 54% drop in chargebacks, higher authorization rates, fewer false positives, and the elimination of manual review.

Rodan + Fields

Bryan Wayda

Chief Supply and Service Officer