Case Study: WashTec achieves faster, lower-cost remote service with SightCall

WashTec Digital Technicians Deliver Spotless Service

WashTec, a global leader in the car wash industry, faced growing pressure on its field technicians as it supported more than 40,000 car washes worldwide. The company needed a remote service solution to maintain high customer support standards, reduce downtime, and avoid unnecessary travel and emissions, while helping operators get faster answers when equipment problems occurred.

WashTec implemented SightCall Visual Support as a white-label service called Digital Technician. With SightCall, remote experts can guide customers to share photos, video, and serial numbers in real time, helping diagnose issues faster and prepare field technicians before they arrive. The result was smarter triage, fewer wasted truck rolls, faster resolution of urgent repairs, and improved service efficiency for WashTec and its customers.

WashTec