Case Study: Sjóvá achieves faster, more sustainable claims service with SightCall

Sjóvá Uses Visual Claims to Improve Service and Lower Carbon Emissions

Sjóvá, an innovative Icelandic insurer, needed a way to serve customers faster and from anywhere while improving the claims experience. To address this, the company turned to SightCall Visual Support as part of its claims handling process, creating a white-labeled remote service called Insight to help gather images, video, and other claim details immediately.

Using SightCall, Sjóvá enabled agents to conduct video-based first notice of loss assessments, guide customers through the claims process, and support 24/7 emergency calls. The result was faster, more effective claims handling—customers could file a claim in hours instead of days or weeks—and by 2022, about 25% of property claims were handled remotely. SightCall also helped Sjóvá save more than 100,000 km of driving and prevent over 15 tons of CO2 emissions, earning the company the 2022 Environmental Initiative of the Year Award.

Sjóvá

Ólafur Þór Ólafsson

Head of Claims