Case Study: Sjóvá improves claims service and cuts carbon emissions with SightCall Visual Claims

Sjóvá cuts claims resolution time to hours with SightCall

Sjóvá, a leading Icelandic insurer, faced challenges with slow and inefficient claims processes, particularly for incidents like broken pipes in remote areas. Long travel times for on-site inspections delayed resolutions, increased costs, and risked customer satisfaction. They turned to vendor SightCall and implemented its Visual Support solution, white-labeled as "Insight," to remotely gather visual information at the First Notice of Loss.

Using SightCall's platform, Sjóvá enabled agents to conduct remote video inspections with customers, collecting images and data to immediately start claims. This sped up decision-making and field specialist preparedness. The solution transformed claim filing from days to hours, handling approximately 25% of property claims remotely by 2022. It also saved over 100,000 km of driving, preventing more than 15 tons of CO2 emissions, and earned Sjóvá a national sustainability award.

Sjóvá