Case Study: MacDermid Graphics Solutions achieves faster printer maintenance and fewer truck rolls with SightCall

MacDermid Graphics Transforms Printer Maintenance with Remote Solutions

MacDermid Graphics Solutions, a global supplier of photopolymer printing solutions, needed a better way to handle printer maintenance and repairs while supporting customers and technicians remotely during the pandemic. The company wanted a tool that integrated with Salesforce, worked on mobile devices and smart glasses, and helped reduce long turnaround times for service work orders.

MacDermid Graphics Solutions implemented SightCall for visual remote support, using live video, AR overlays, smart OCR, and Salesforce integration to guide repairs and capture work order data in one workflow. With SightCall, the company cut truck rolls by 20%, improved first-time fix rates, and reduced work order completion time from days to hours, while also strengthening customer experience and technician efficiency.

MacDermid Graphics Solutions

Nick Casaletto

Equipment Service Manager