Case Study: Lercari Group accelerates digital claim assessments with SightCall

Lecari Group Digitally Transforms Claim Assessments

Lercari Group, one of the world’s oldest loss-adjusting businesses, needed a faster, more efficient way to handle claim assessments without relying on time-consuming in-person visits. The company turned to SightCall and its Video Perizia remote support service to reduce travel, speed up claims resolution, and maintain a high-quality customer experience, especially as COVID-19 made face-to-face inspections difficult.

With SightCall, Lercari Group enabled experts to access the platform within days and respond to claims within 12 hours, using video, augmented reality, geolocation, and Smart OCR to document and assess cases remotely. The results included a jump in favorable claims experiences from the mid-80s to over 90%, a reduction in weekly travel from more than 500 kilometers to around 250, and near-100% digital claims management with minimal disruption.

Lercari Group

Giovanni Lercari

Managing Director