Case Study: Kraft Heinz achieves faster, more efficient remote inspections with SightCall

Kraft Heinz Deploys Visual Support for Remote Inspections

Kraft Heinz, one of the world’s largest food and beverage companies, needed a secure way to keep food safety inspections and audits moving during COVID-19 travel restrictions. With suppliers, copackers, factories, and warehouses spread across more than 40 countries, the company turned to SightCall to support remote inspections, document review, and factory tours.

SightCall deployed its visual assistance platform within weeks, enabling Kraft Heinz auditors to guide inspections remotely with features like AR annotations, flashlight control, live photo capture, and multi-party collaboration. The result was faster, more efficient audits with less travel—factory tours and inspections that could take up to three days and sometimes required multiple visits were streamlined, and the number of inspections and audits conducted increased significantly.

Kraft Heinz

Chiara Frausin

Global Supplier & CoPack Data Analyst