Case Study: Koenig & Bauer achieves faster service resolution with SightCall

Koenig & Bauer Upgrade Service with Visual Press Support

Koenig & Bauer, the world’s oldest printing press manufacturer, needed a way to keep pace with customer expectations for fast, multi-channel service while working with its existing Salesforce integration. To address this challenge, the company turned to SightCall and its visual assistance capabilities to support a new service approach.

SightCall powered Koenig & Bauer’s Visual Press Support, enabling remote experts to assist customers anywhere in the world through AR-powered live video within Salesforce Lightning. The result was faster resolutions and a higher first-time fix rate, with Koenig & Bauer reporting that nearly 80% of service cases are now solved through remote maintenance solutions.

Koenig & Bauer