Case Study: Koenig & Bauer improves remote service efficiency with SightCall

Koenig & Bauer solves nearly 80% of service cases remotely with SightCall

Koenig & Bauer, the world's oldest printing press manufacturer, faced the challenge of maintaining its industry leadership by meeting modern customer expectations for immediate, multi-channel service while needing a solution that integrated with its existing Salesforce system. To address this, they turned to SightCall for a visual assistance solution.

The solution implemented was Visual Press Support, powered by SightCall's AR-powered live video platform. Integrated into Salesforce Lightning, it allowed service experts to be deployed virtually anywhere. This digital transformation provided by SightCall dramatically decreased resolution time and increased the first-time fix rate, with Koenig & Bauer reporting that nearly 80% of service cases are now solved remotely.

Koenig & Bauer