Case Study: Multifaceted Healthcare Group protects patients and staff with SightCall virtual care

Healthcare Group Protects Patients and Staff with Virtual Solution

Multifaceted Healthcare Group, a healthcare organization with hospital staffing, ambulatory surgery, and home care divisions, needed a way to protect patients and staff during COVID-19 while keeping care delivery efficient. The company wanted a secure, high-definition remote solution that could integrate with its existing Salesforce environment and support HIPAA-compliant virtual care at scale, so it turned to SightCall.

Using SightCall through Salesforce Health Cloud, the group enabled clinicians to evaluate patients, check vitals, review scans, and conduct tele-triage remotely without entering patient rooms. SightCall helped the organization complete more than 400,000 telehealth calls, improve patient satisfaction and willingness to recommend facilities, and quickly isolate suspected COVID-19 cases, reducing exposure risk for care teams.