Case Study: GE Healthcare reduces medical device downtime with SightCall

GE Healthcare cuts medical device repair time to 6–8 hours with SightCall

GE Healthcare faced a significant challenge in servicing critical medical imaging equipment like MRI and CT scanners, as complex repairs often required multiple onsite visits and lengthy back-and-forth communication, leading to costly downtime. To collapse repair times, they turned to SightCall's AR-powered remote visual support platform.

By implementing SightCall, GE Healthcare enabled field technicians to conduct live video sessions with remote experts, who could guide repairs with annotations and AR in real time. This solution reduced average repair turnaround from multiple days to hours, with remote calls averaging 40 minutes, saving hundreds of thousands in annual travel costs and meaningfully reducing equipment downtime.

GE Healthcare