Case Study: GE Healthcare achieves faster medical device repairs with SightCall

GE Healthcare Boosts Efficiency of Medical Device Field Service

GE Healthcare, which supports MRI, CT, and ultrasound systems worldwide, needed a faster way to resolve complex field service issues and reduce costly equipment downtime. Before SightCall, technicians often required multiple site visits and long back-and-forth conversations with specialists, which delayed repairs and affected patient care and hospital operations.

GE Healthcare implemented SightCall’s live video and augmented reality remote support to connect field technicians with experts in real time. The result was a drop in repair turnaround from several days to as little as six to eight hours, average support sessions of about 40 minutes, and hundreds of thousands of dollars saved annually in travel costs, with meaningful reductions in downtime across regions.

GE Healthcare