Case Study: Flender achieves faster remote service resolution with SightCall

Flender Elevates Drive System Service with Remote Experts

Flender, a global supplier of mechanical and electrical drive systems, needed to replace a homegrown remote support tool that was reaching end of life and could not integrate with its Salesforce Service Cloud environment. The company also wanted to improve visual assistance for customers and field technicians, reduce costly callouts and travel, and support its sustainability goals.

By partnering with SightCall, Flender launched its “Remote Expert” service, enabling real-time remote guidance, visual inspections, fault diagnosis, and repair support from anywhere. SightCall helped Flender resolve more service cases remotely, speed up maintenance and troubleshooting, increase service contract orders, and cut CO2 emissions by reducing unnecessary site visits.

Flender

David Ciccioli

Product Manager