Case Study: Fike Corporation achieves faster repairs and lower costs with SightCall

Fike Cuts Repair Time and Costs with Virtual Field Service

Fike Corporation, a safety manufacturer with more than 75 years of experience, faced costly legacy systems, long response times, and siloed data that made expert field service harder to deliver. To modernize, Fike partnered with SightCall and integrated virtual field service with Salesforce Customer 360 to support remote diagnostics and live visual assistance.

SightCall was deployed in just 48 hours, helping Fike shorten training times, improve technician and customer satisfaction, and enable experts to guide repairs remotely. The results were significant: Fike reported a 90% reduction in travel costs and a 70% decrease in customer response times, while also improving onboarding for new technicians and reducing unnecessary truck rolls.

Fike Corporation

Chad Lowman

Director, Corporate Business Systems