Case Study: B. Braun achieves better home dialysis support with SightCall

B.Braun Supports Patients & Devices with Remote Support

B. Braun, the German medical and pharmaceutical device company, faced a challenge helping dialysis patients manage home therapy safely, since many were afraid to operate the equipment without in-person support. To address this, B. Braun worked with SightCall to add remote visual assistance to its home dialysis service, integrated into Salesforce Lightning.

Using SightCall, B. Braun provided patients with a tablet that let them instantly connect to a medical provider who could see the issue, access case history, and guide them remotely through treatment. The solution improved patient confidence and independence, supported safer self-treatment, and helped drive better outcomes, with fewer complications and healthier patients overall while also reducing pressure on the healthcare system.

B. Braun

Jan Lessing

Director Digital Innovation Consulting