Case Study: AXA Greece streamlines insurance claims and improves customer satisfaction with SightCall

AXA Greece Streamlines Customer Experience with Visual Claims

AXA Greece, part of AXA’s global insurance and asset management business, needed to modernize a slow, cumbersome claims process that was frustrating customers and delaying service. To improve the experience, AXA partnered with SightCall and used its visual support technology to create MyAXAway, a mobile app for real-time claims assistance.

With SightCall, AXA Greece enabled policyholders to connect instantly with representatives, share live video of damage, and complete reports during the session. The results were significant: claims that once took days can now be handled in as little as 15 minutes, and AXA Greece achieved an NPS of 85%, reflecting stronger customer satisfaction.

AXA