Case Study: Apria Healthcare improves remote patient support with SightCall

Apria Healthcare Stay Connected to Patients & Medical Devices with Remote Support

Apria Healthcare, a leading provider of home respiratory services and medical equipment, needed a way to support high-risk patients remotely during the pandemic without entering their homes. Its respiratory therapists had to keep helping patients set up and troubleshoot devices like CPAP machines and ventilators, but generic video tools weren’t secure enough or compliant for long-term healthcare use. Apria Healthcare chose SightCall for Salesforce to create a standardized, HIPAA-compliant visual support process.

With SightCall, Apria Healthcare enabled patients to join video sessions via SMS, email, or WebRTC, and therapists could launch calls directly from Salesforce case files with patient data at hand. The solution added AR annotations, OCR scanning, and data capture back into records, helping reduce home visits and speed up support. The results were strong: implementation was described as easy, patient and therapist feedback was overwhelmingly positive, follow-up care improved access and trust, and one CPAP case was resolved in about 10 minutes, avoiding a return.

Apria Healthcare

Manisha Naik

Senior IT Director