Case Study: Verb achieves 49% ticket automation with Siena AI

Verb automates 49% of customer service tickets with Siena AI

Verb, a maker of caffeinated energy bars, faced the challenge of scaling its personalized customer experience without overburdening its lean team. They needed an AI-powered solution from a vendor like Siena AI that could automate communications while perfectly matching their friendly and upbeat brand tone.

Siena AI implemented an AI agent that customers can text for support. This solution allowed Verb to automate 49% of its customer service tickets, achieve a first response time of 30 seconds, and resolve issues in just 26 minutes, all while maintaining its signature personal touch as the brand scaled.

Verb