Case Study: True Sea Moss achieves 80% support automation with Siena AI

True Sea Moss automates 80% of support tickets with Siena AI

True Sea Moss, a fast-growing health and wellness brand, was facing significant customer support challenges. Their manual, email-based system led to response times of up to four days, a backlog of tickets, and a loss of customer trust despite having a 16-agent team. They partnered with Siena AI to implement its AI-powered customer service automation to bring structure and speed to their operations.

By implementing Siena AI, True Sea Moss automated 80% of its support tickets within two months, slashing response times from four days to under one minute. The solution handled common requests like cancellations with empathy and also provided insights that led to the launch of a new, revenue-driving product line of sample sachets. The results included improved customer retention, a reduced agent team size, and a completely transformed support system powered by Siena AI.

True Sea Moss