Case Study: Terra Kaffe improves CX efficiency and saves over $3,000 per month with Siena AI

Terra Kaffe cuts first response time from 16.8 hours to 2.3 hours with Siena AI

Terra Kaffe, a company known for its premium super automatic espresso machines, faced a challenge in maintaining its high-quality, personalized customer experience as rapid growth led to an overwhelming surge in email inquiries. Their CX team's capacity was outpaced by product demand, making it difficult to provide the fast and informative support critical to their brand. Seeking a solution that aligned with their values, they turned to the AI-powered customer service platform from Siena AI.

By implementing Siena AI, Terra Kaffe gained a cost-effective solution that provided scalability and maintained their brand's voice and tone. The results were significant, including a reduction in average first response time from 16.8 hours to 2.3 hours and an automation rate of 94% on selected tickets. Siena AI saved the company over $3,000 per month, freeing up the team to focus on strategic initiatives while ensuring customers received consistent, high-quality support.

Terra Kaffe