Case Study: Subtl Beauty saves 41 hours per week with Siena AI

Subtl Beauty saves 41 hours per week with Siena AI

Subtl Beauty, a company offering streamlined, travel-friendly makeup products, faced a challenge in scaling its customer support to handle high volumes of complex inquiries without sacrificing personalized service. Founder Rachel Reid needed a solution to reduce response times and prevent team burnout, especially during peak sales periods. To address this, they turned to the vendor Siena AI for its AI-powered customer service solution.

Siena AI implemented its technology to automate routine support requests and handle even complex tasks like shade matching. This solution enabled Subtl Beauty's CX team to save 41 hours per week and focus on providing more consultative support. The results included an 86.67% reduction in response time, consistently high CSAT scores above 4.5, and a more scalable customer experience that supports the company's rapid growth.

Subtl Beauty