Case Study: Pluto saves 290+ hours annually on customer support with Siena AI

Pluto saves 290+ hours annually with Siena AI

Pluto, a company known for its customized pillows, faced the challenge of scaling its high-quality, personalized customer support without compromising its brand voice or requiring a larger team. Their CX Lead, Henry Lindstrom, sought an AI tool that could automate responses while sounding authentically human, but nearly abandoned the search after other options failed. He was then introduced to Siena AI.

Siena AI implemented its solution to handle Pluto's repetitive customer inquiries automatically with empathetic, on-brand responses. This resulted in Pluto saving over 290 hours annually, achieving a 13% faster average ticket response time, and saving $45K on potential hiring costs. Siena AI allowed the lean team to maintain efficient and personalized support as the company scaled.

Pluto