Case Study: Kitsch automates 68% of customer support with Siena AI

Kitsch automates 68% of support with Siena AI

Kitsch, a direct-to-consumer beauty brand, faced challenges with slow customer support response times due to their rapid growth and the high volume of simple queries about orders and returns. They partnered with the vendor Siena to implement an AI-powered customer service solution that could provide timely, 24/7 support and maintain their brand experience.

By implementing Siena, Kitsch automated 68% of their common customer support conversations. The solution provided fast, empathetic, and multilingual support that integrated seamlessly with their existing systems. The results included a drastic reduction in resolution time by 2-3 hours and Siena generating $46k in revenue over a 90-day period, allowing the in-house team to prioritize more complex issues.

Kitsch