Case Study: Verb automates 49% of customer service tickets with Siena AI

How Verb automates 49% of its customer service tickets with Siena

Verb, a food and beverage company known for its caffeinated energy bars, faced the challenge of scaling its highly personalized customer experience. With a lean team, they needed an AI-powered solution from Siena AI that could automate communications while perfectly matching their upbeat and friendly brand tone without sounding artificial.

Siena AI implemented its customer service agent to handle customer inquiries via text. The solution successfully automated responses, allowing Verb to maintain its personal touch at scale. As a result, Siena AI now automates 49% of customer service tickets and has helped Verb achieve a 26-minute average resolution time, enabling the brand to grow efficiently.

Verb

Bennett Byerley

Co-Founder & COO