Case Study: Superfoods Company cuts ticket resolution time with Siena AI

How Superfoods Company cut ticket resolution times by 40% with Siena AI

Superfoods Company, a provider of premium health and wellness products, faced the challenge of scaling its operations efficiently. To allocate more funds for product launches, the company needed to find significant cost savings, particularly within its customer support function. They also sought a more efficient strategy to achieve quicker ticket resolutions. This led them to partner with Siena AI for a customer service solution.

Siena AI implemented its solution, which included creating unique, channel-specific AI personas and providing human-like, empathetic responses trained on the company's products and policies. This partnership resulted in a 99%+ decrease in average response time and a 40% decrease in average resolution time for tickets. Furthermore, Superfoods Company saved $85,000 on customer service hiring, allowing them to repurpose their budget toward growth initiatives while ensuring high-quality customer care.

Superfoods Company

Kayla Mosebrook

Customer Experience Manager