Case Study: Pluto saves 290+ hours annually on customer support with Siena AI

How Pluto saves 290+ hours annually on customer support with Siena

Pluto, a company that creates a custom-built pillow based on individual sleep profiles, faced the challenge of scaling its high-quality, personalized customer service without compromising its brand voice. Their lean CX team, led by Henry Lindstrom, was struggling with increased demand and needed an AI solution that could automate responses while sounding authentically human, as other tools had failed to meet this standard. They turned to the vendor Siena AI for a solution.

By implementing Siena AI's customer service agent, Pluto gained a tool that could effortlessly handle FAQs and escalate complex tickets. The solution was highly customizable, allowing it to perfectly match Pluto's brand persona. This resulted in significant measurable impacts, including saving over 290 hours annually with automated responses, achieving a 13% faster average ticket response time, and saving $45K on CX hiring. Siena AI empowered Pluto's small team to scale efficiently while maintaining their signature feel-good customer support.

Pluto

Henry Lindstrom

Customer Experience Lead