Case Study: Everyday Dose automates shopper inquiries and social comments with Siena AI

How Everyday Dose works with Siena AI to automate replies to shopper inquiries and social comments — without sacrificing brand voice or product-specific knowledge

Everyday Dose, a health and nutrition company offering a coffee alternative, faced a significant challenge scaling its customer support. Their lean, two-person CX team was overwhelmed by a surge in website inquiries and social media comments, making it impossible to respond manually without a time-consuming hiring process. They needed a solution to manage this volume quickly while maintaining their specific brand voice.

By implementing the Siena AI customer service agent, Everyday Dose automated responses to shopper inquiries and social comments. Siena AI provided accurate, on-brand answers to FAQs and engaged with users on social media with knowledgeable, friendly responses. This solution saved the company over 400 hours annually on CX operations, automated 71% of website inquiries, and handled 90% of social media comments.

Everyday Dose

Beatriz Lopes

Head of Customer Experience