Case Study: Everyday Dose automates 70%+ of shopper inquiries with Siena AI

Everyday Dose automates 71% of inquiries with Siena AI

Everyday Dose, a coffee alternative subscription company, faced a challenge scaling its lean customer experience team to handle a major increase in website inquiries and the high volume of comments on its social media ads. The two-person team needed a solution to manage this traffic without the downtime of training new hires. They turned to the vendor Siena AI for an automated customer support solution.

By implementing Siena AI, Everyday Dose automated responses to repetitive FAQs and social media comments. The solution provided rapid, on-brand, and knowledgeable replies that inspired shopper confidence. As a result, Siena AI automated 71% of website inquiries and answered 90% of social media comments, saving the company over 400 hours annually on customer support operations.

Everyday Dose