Case Study: Equip Foods achieves faster, personalized customer support with Siena AI

Equip Foods cuts first response times by 80-90% with Siena AI

Equip Foods, a nutrition brand, faced the challenge of scaling its customer support to handle rapid growth and increasingly complex, personalized product inquiries. They needed to maintain a human touch and high-quality service while keeping costs manageable. To address this, they worked with their partner Open Late Collective to implement an AI solution from vendor Siena AI.

The solution involved deploying Siena AI to provide 24/7 automated support that could handle nuanced questions with a personal feel. Siena AI also acted as a copilot for human agents, summarizing conversations and drafting replies to boost productivity. The results for Equip Foods included an 80-90% reduction in first response times, consistently high customer satisfaction scores, and a scalable support infrastructure, all achieved with Siena AI.

Equip Foods