Case Study: EHPLabs achieves faster support and 43% cost savings with Siena AI

EHPLabs handles 42% more tickets with Siena AI

EHPLabs, a fast-growing health and nutrition supplement brand, faced the challenge of scaling its customer support to match its rapid growth. Their diverse customer base, from elite athletes to beginners, required highly personalized and expert service, leading to a high volume of complex tickets. To address this, they implemented an AI-powered customer service solution from Siena AI.

By deploying Siena AI's empathetic and dynamic platform, EHPLabs empowered its team and dramatically improved efficiency. The solution handled routine queries, allowing human agents to focus on high-impact work. The results were significant: a 42% increase in ticket handling capacity, a reduction in response time from 20 hours to 5 minutes, and a 90% faster resolution time, all while achieving 43% in cost savings. Siena AI became a core tool for managing sales launches, providing proactive updates, and generating valuable customer insights.

EHPLabs