Case Study: Bokksu automates 60% of support queries with Siena AI

Bokksu automates 60% of support tickets with Siena AI

Bokksu, a company that delivers authentic Asian snacks and groceries worldwide, faced a challenge in scaling its customer support. Their fast-growing team found that generic AI tools required too much manual rule-setting and could not handle the nuance required for their subscription-based service. They needed a solution to automate common queries so their agents could focus on more complex tickets.

By implementing Siena's intelligent AI customer service solution, Bokksu automated over 60% of its customer support queries. Siena could understand context and apply nuance, such as reading past conversations to handle subscription changes appropriately. This resulted in response times dropping from days to minutes and resolution times reducing from 5 hours to under 1 hour, all while receiving overwhelmingly positive customer feedback.

Bokksu