Siemens Asset Management Software
369 Case Studies
Case Study: North Lanarkshire Council accelerates resident response times with Brightly Software's Confirm Connect
A Siemens Asset Management Software Case Study
North Lanarkshire Council cuts public inquiry response time from 3-4 days to 1 day with Brightly Software
North Lanarkshire Council, responsible for 185,000 properties, faced a challenge with inefficient, paper-based processes for handling public asset inquiries like graffiti removal, which took three to four days to complete. To improve responsiveness, the council worked with Brightly Software, utilizing its Confirm asset management system and the Confirm Connect mobile application.
Brightly Software's solution provided mobile capabilities and custom dashboards, allowing field officers to receive and update job statuses in real time directly from their handheld devices. This resulted in most public inquiries being handled within one day, a significant reduction from the previous three-to-four-day process. The council also saw increased staff productivity and saved money on paper, fuel, and office space.
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