Case Study: Westwind, Inc. improves restaurant efficiency with SICOM Systems

SICOM’s Restaurant Technology Empowers Burger King Franchises to Strive for Excellence

Westwind, Inc., a Burger King franchisee operating 10 quick service restaurants in South Carolina and Georgia, needed better tools to improve efficiency, manage promotions, and gain tighter control over front-of-house and back-of-house operations. The company had been struggling with slow menu updates, unreliable drive-thru timing, and limited reporting and customization in its previous systems, making it harder to maintain high operating standards.

SICOM Systems provided an integrated restaurant technology suite including Digital Menu Boards, POS, Order Confirmation Units, Drive-Thru Director, SEMS4 Restaurant Management, and Chef Kitchen Management. With SICOM Systems, Westwind can update menu boards in five minutes or less across all locations, improve drive-thru speed-of-service tracking, increase order accuracy, and manage labor, sales, and inventory in real time from one web-based console. The result has been greater operational efficiency, better support, and more accurate, data-driven management across all 10 restaurants.

Westwind, Inc.

Randy Keeler

COO