Case Study: Janssen’s Market eliminates lines and boosts sales with SICOM Encounter Kiosks

SICOM Encounter™ Kiosks Eliminate Lines and Ramp Up Sales for Janssen’s Market

Janssen’s Market, a full-service gourmet supermarket in Greenville, Delaware, needed to streamline ordering in J’s Café. The café’s split food-prep areas created two separate lines for guests, while handwritten tickets and a complex, frequently changing menu led to delays, errors, and limited visibility into orders and inventory.

SICOM Systems implemented 2 SICOM Encounter™ Kiosks, 3 SICOM Encounter™ Points of Sale, and 1 SICOM Expeditor™ screen to automate ordering and standardize operations. The solution eliminated the ordering line, improved accuracy and customer service, and gave Janssen’s Market reporting insights into about 300 orders and 1,200 items per day, while also creating more upsell opportunities and easier menu updates.

Janssen’s Market

Paula Janssen

General Manager