Case Study: Compass Group improves meal service speed and convenience with SICOM Encounter Kiosks

SICOM Encounter Kiosk Helps Compass Group Customer Keep Employees Happy & Healthy

Compass Group North America, a leader in foodservice management and support services, wanted to improve the meal experience for thousands of associates at a large financial institution’s headquarters. The challenge was to make lunch breaks faster and more enjoyable, promote healthier dining choices, and reinforce the company’s image as tech-forward. To meet these goals, Compass Group turned to SICOM Systems and its Encounter™ self-order kiosk platform.

SICOM Systems piloted Encounter kiosks in two foodservice outlets, including a healthy food fast station and a deli station, with kiosks used for ordering and, in one location, credit/debit card payment. The results were strong: the healthy concept averaged 275 transactions per day, with orders entered in 29 seconds on average and fulfilled in about 4 minutes, while deli orders averaged 80 seconds to enter and about 4.5 minutes to fulfill. Compass Group reported that the system was intuitive, required very little training, and performed so well that the companies hoped to expand SICOM Systems’ kiosks across the campus and potentially to other sites.

Compass Group

Peter Riccobono

General Manager