Case Study: Veolia streamlines self-service operations with Shopware 6

Veolia’s new self-service portal powered by Shopware 6

Veolia, a global waste management company, wanted to expand its digitalization and automation efforts by replacing manual processes with a more efficient self-service experience. To meet strict compliance and security requirements while supporting complex internal workflows, Veolia chose **Shopware** and Shopware 6, building on its existing portal foundation to create a future-proof B2B solution.

**Shopware** implemented a fully reimagined, API-first headless portal using Shopware 6, Shopware Composable Frontends, and B2B Components, hosted on auto-scaling Amazon Cloud infrastructure. The new platform streamlined ordering, contract management, document access, and permission handling, reducing administrative workload for both customers and internal teams. Veolia completed the redevelopment in 10 months, and the portal now supports faster processes, better user experience, and a scalable base for future digital expansion.

Veolia

Pia Schmitt

E-Shop Product Owner