Case Study: Heatonist guarantees three-day shipping and scales fulfillment with Shopify Plus

With Shopify Fulfillment Network, Heatonist can finally guarantee three-day shipping

Heatonist, the Brooklyn-based small-batch hot sauce retailer founded by Noah Chaimberg, faced fulfillment breakdowns as order volumes grew—customers received wrong items and poorly packaged bottles, and the site even carried a banner warning of potential delays. Already using Shopify for its storefront and POS, Heatonist turned to Shopify Plus and its Shopify Fulfillment Network (SFN) to find a scalable 3PL solution that wouldn’t compromise its branded customer experience.

By moving fulfillment to the Shopify Fulfillment Network via Shopify Plus, Heatonist gained fulfillment centers in Pennsylvania, Texas, and Nevada, enabling a guaranteed three-day shipping promise, removal of the delay banner, and improved packaging quality. The reliable SFN service allowed Heatonist to handle sales spikes, increase sales volume, and refocus the team on brand and growth while keeping fulfillment costs comparable to other 3PLs.

Heatonist

Noah Chaimberg

Founder