Case Study: Staples achieves half‑time, half‑cost replatform and record sales with Shopify Plus

Staples replatformed in half the time, for half the cost, on its way to record sales

Staples, the Canadian arm of the long‑standing office supply chain, needed to replace a bulky custom ecommerce platform that required large internal teams, nightly downtime for updates, and struggled under peak traffic. Facing a corporate restructure and ambitious timelines, Staples selected Shopify Plus as its new commerce partner to deliver greater flexibility, enterprise app integrations, improved site stability, and a faster, more cost‑effective replatform.

Using Shopify Plus, Staples completed the migration in under 12 months at less than half the cost other vendors projected, fully integrated with its ERP, and gained the ability to run 4x more promotions per day and update campaigns in real time. Shopify Plus supported rapid initiatives—click‑and‑collect rolled out nationwide in under 72 hours—and delivered record Black Friday/Cyber Monday sales, sustained 30‑day “Black Friday‑like” traffic during COVID with virtually 100% uptime, and more than doubled traffic, transactions, and revenue month‑over‑month.

Staples

Andy Lee

Senior Director, Digital Product Management