Case Study: Global Business Process Management provider standardizes hiring and assesses 75K candidates in 8 months with SHL (Aspiring Minds)

World's leading BPM service provider deploys Aspiring Minds assessments across 7 countries and 70 delivery centers!

Business Process Management Provider, a Bangalore‑headquartered outsourcing firm with over 42,000 employees across 73 centers in 7 countries, needed to speed and standardize hiring for voice, non‑voice and technical roles across global sites (UK, US, Canada, Jamaica, Philippines, India, Colombia). Facing long manual hiring cycles, unscientific assessments, high attrition from poor hires and no ATS integration, they engaged SHL and deployed SHL’s assessment suite (AMCAT, SVAR, WRITEX, SJT) to create a consistent, automated evaluation framework.

SHL implemented a three‑level, role‑based assessment process with AMCAT as the cloud platform, SVAR and WRITEX for spoken and written English, situational judgement tests for role fit, plus auto‑proctoring, anti‑plagiarism controls and ATS integration. As a result SHL’s solution assessed 75,000 candidates across seven geographies in eight months, reduced time‑to‑hire, improved quality of hires and candidate satisfaction, and cut screening costs through scalable automation.